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Customer Reviews

Bates security has been great!”

Bates security has been great! From installing to monitoring, I have no complaints. They even called ME to let me know my cameras were not working. I had no idea! If I have a question, my call gets answered right away and they are always extremely polite. Scott even comes out to my office to make sure everything is going well. Highly recommend!

—Lauren C.

What is great about this company is how they treat you after the sale”

As an IT professional I often work with customers and clients who need to install security systems in their homes and offices, and every time they ask for my recommendation I recommend Bates Security. Scott Green is very enthusiastic about security and I appreciate his attention to detail in every step of the security system. What is great about this company is how they treat you after the sale - they will manage your security for you and keep checking that everything is working properly.

—Glenn G.

Great product, price, and customer service”

Bates did our access and security systems. Couldn't be happier. GREAT PRODUCT, PRICE, and CUSTOMER SERVICE. Before AND after the sale. Highly recommend.

—Jillian H.

High quality security & service company”

I highly recommend Bates Security to anyone interested in a high quality security and service company supported by great people!

—Hunter Cornett, Southside Church of Christ

Definitely a great affordable service”

When Bates says you will have "[peace} of mind" you almost feel like it's cliche UNTIL you get your system. Piece of mind is the exact feeling. You never have to worry. From meeting with the security specialist, Jerry, to changing my credit card information with customer service, Bates has been top notch. They have also made upgrades to my system at no additional cost such as geo-fencing my neighborhood so I never leave the neighborhood with my system mistakenly unarmed.

—Erin G., Lexington, KY

Best move I’ve ever made!”

We used another company for years & finally switch to Bates. best move I've ever made! It's great dealing with local people who actually care.

—David Chrisman, Residential Customer